After you complete the log collection, please issue: "u all" to cancel all debugs. In the case there are several users connecting at the same time, the output might be hard to read, therefore I recommend to log the session to text file and ideally run it outside of the peak hours when less users are connecting. The above debug commands provide a lot of output. If you are using ASA, the please run below debugs while the client having issue tries to connect: If DART does not provide any clue, I would recommend to collect logs from your VPN HeadEnd.
Please look for any log entries before this error was generated. In this file you will see all An圜onnect client logs including the error you reported. Please extract it and navigate to Folder: "Cisco An圜onnect Secure Mobility Client" and open: "An圜onnect.txt". Once the DART bundle is generated, you will find the DART bundle on desktop. In the case you are using Hostscan module for posture check, please exclude also below processes:Ĭould you please try to apply application whitelist for the above folders and processes in Traps? In the case it does not resolve the issue, I would recommend to collect more logs to understand root cause of this issue.Ĭould you please collect DART bundle from affected machine? Here is the manual how to collect DART.
however, Cisco recommends to exclude the below folders from any 3rd party security product: Hi you for post and sorry to hear you are facing this issue.Īs per the official Cisco Release Note, there is no known compatibility issue between An圜onnect and Traps.
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